Shopify Store FAQ

1. Orders & Payments

• How can I check my order status? Log in to your account and go to "Order History" to view the real-time status. After dispatch, a tracking number will be sent to your email, which you can use to track the shipment.
• What payment methods do you accept? We support major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are secured with encryption technology.
• Can I cancel or modify my order? Orders can be canceled or modified within 12 hours of placement. Please contact us immediately with your order number. Once the order enters the processing or shipping stage, changes cannot be made.

2. Products & Sizing

• Do you offer samples? Samples are available for most products. Contact customer service to inquire about sample pricing and shipping details.
• How do I choose the right size? Refer to the "Size Chart" on each product page (measurements in cm/inch). For additional help, provide your measurements and we will recommend the best fit.
• Are products genuine and high-quality? All products are sourced from authorized suppliers and undergo strict quality inspections. We stand behind the authenticity and quality of our products.

3. Shipping & Delivery

• How long will it take to receive my order? Domestic orders take 3-5 business days, while international orders take 7-15 business days (excluding customs clearance time). For details, refer to the Shipping Policy.
• Why is my order delayed? Delays may occur due to customs processing, logistics disruptions, or peak seasons. Track your order or contact us for the latest updates.
• Do you ship to my country/region? We offer worldwide shipping. Eligible destinations will be displayed at checkout, and additional fees may apply to remote areas.

4. Returns & Refunds

• What is your return policy? Unused and unopened products can be returned for a refund or exchange within 30 days of delivery. Customized products are non-returnable unless defective.
• How long does a refund take? After we receive and inspect the returned item, refunds will be processed within 3-5 business days. Funds will be credited back to your original payment method within 7-10 business days, with exact timing subject to your bank.
• Who pays for return shipping? Buyers are responsible for return shipping costs for non-quality issues. For defective products, we will reimburse reasonable return shipping fees upon providing a shipping receipt.

5. Other Questions

• How can I contact customer service? Reach us via live chat (9 AM - 6 PM GMT+8) or email (zong1818@gmail.com). We will respond within 24 hours on business days.
• Do you offer wholesale pricing? Wholesale options are available for bulk orders. Provide your order quantity and product details to our wholesale team, and we will provide a customized quote.
• Can I change my shipping address after ordering? Shipping address changes are possible within 12 hours of order placement. Please contact us immediately. Once the order is shipped, the address cannot be adjusted.